Business sector, training centers, aesthetics.
At Secrétariat Excellence , we offer a tailor-made telesecretariat service, intended for companies, training centers and beauty professionals who wish to delegate certain administrative tasks to focus on their core business. We adapt our working method to the requirements of each sector, offering complete support to lighten your daily life and optimize your organization.
Our services include call management , with a professional and attentive welcome for making appointments, transmitting information, and filtering calls according to their urgency, thus guaranteeing a neat image and increased responsiveness. We also manage your online calendars , allowing a smooth organization of your appointments, training sessions or consultations according to your availability and that of your clients.
When it comes to customer file management , we ensure that information is updated and filed rigorously, while respecting the confidentiality standards specific to each field. In addition, our mailbox management service helps you manage your exchanges efficiently, respond to requests for information and confirm appointments or registrations.
With Secrétariat Excellence , you benefit from versatile and adaptable administrative support, designed for companies looking for a professional and reliable service to delegate their administrative tasks with complete peace of mind and focus on their growth and objectives.
Call management
Our call management service offers a professional and attentive telephone reception, adapted to the needs of each sector. We take care of making appointments, directing calls to the right people, and managing requests for information. We also filter calls to ensure that no important request is overlooked, while strengthening the image of your company or center with your customers.
Calendar management
We ensure optimal organization of your schedule by managing your appointments, training sessions or consultation slots according to your priorities. We adapt the planning in real time to maximize your days and avoid unoccupied time slots. If you do not yet have an online calendar or wish to change it, we can offer you an efficient and intuitive tool, ensuring smooth coordination of your schedule.
Mailbox management
Our mailbox management service sorts, prioritizes, and processes incoming messages so that each request is followed up quickly and efficiently. We respond to common requests and direct specific requests to the right people, while ensuring rigorous monitoring of important exchanges. Thanks to this proactive management, your customers and partners benefit from responsive and professional communication.
Billing management
We also take care of the invoicing of your services, including issuing and sending invoices, monitoring payments and reminders in the event of non-payment. By ensuring organized financial management and keeping your current accounting up to date, we allow you to maintain clear visibility of your income, while relieving you of an essential part of administrative management.