Legal sector
At Secrétariat Excellence , we offer a tailor-made telesecretariat service, dedicated to law firms and legal professionals, adapting our working method to the specific requirements and rigor of this sector. Trained to meet the varied needs of legal professionals, we provide complete administrative support, thus lightening your daily life.
Our services include call handling , with a courteous and professional reception for call screening, message taking, and arranging consultations. We understand the sometimes urgent nature of requests and we ensure that important information is transmitted quickly, allowing for optimal responsiveness.
We also take care of agenda management , organizing appointments and adjusting schedules according to your needs and priorities, for optimal organization of your schedule.
In terms of client file management , we ensure the updating, organization and secure storage of all necessary information, respecting confidentiality rules and legal obligations. Our services also include the typing of legal documents for fast and accurate entry, in complete confidentiality. In addition, for firms that use Kleos , we integrate this tool into our administrative management, thus optimizing the monitoring of your files.
Finally, our mailbox management service helps you handle exchanges efficiently, by sorting messages, responding to routine inquiries and ensuring that key information is transmitted in real time.
With Secrétariat Excellence , you benefit from a professional and adaptable service, allowing you to reduce your administrative burden while ensuring rigorous monitoring of the tasks necessary for your legal practice.
Call management
Our call management service is designed to offer a professional and personalized telephone reception to law firms, guaranteeing an efficient organization adapted to the specific needs of each practitioner. We ensure the scheduling of appointments according to the specialties of each lawyer within the firm, filtering requests to direct each client to the right contact.
If a call concerns a request that is outside the firm's area of expertise, we courteously and proactively redirect the client to a competent colleague. This approach allows you to maintain quality service while strengthening relationships with other legal professionals.
Through this rigorous and targeted call management, we facilitate coordination between requests and your firm's specialties, thereby improving customer satisfaction and the fluidity of your legal practice.
Calendar management
Our scheduling service is designed to optimize the organization of your appointments, taking into account the specialties of each lawyer and the specific needs of clients. We organize and structure your schedule according to the nature of the cases, the urgency of the files and the preferences of each lawyer, thus allowing a judicious distribution of appointments.
For requests that require expertise outside the firm's specialties, we inform the client and redirect them, if necessary, to a qualified colleague. We also provide appointment reminders and manage agenda changes in real time, ensuring smooth planning and optimal availability.
Thanks to this proactive and targeted organization, we help to maximize your time, reduce empty slots and improve the quality of customer follow-up, thus offering you seamless planning management that is perfectly adapted to your practice.
Customer file management
Our client file management service is designed to ensure a rigorous and secure organization of legal information. We ensure the updating and structured organization of each file according to the needs of your firm, respecting the confidentiality standards and legal obligations of the sector.
For firms using Kleos software, we integrate this tool into our daily management, allowing easy access to documents, precise monitoring of the steps of each file and optimal organization of attachments and communications. Kleos also allows us to centralize all key information in one place, ensuring traceability and immediate accessibility for each case.
Thanks to this professional approach and the use of suitable tools, we offer you structured and responsive case management, facilitating case monitoring and allowing your team to fully concentrate on the essential: defending your clients.
Typing and mailbox management
Our typing service is specially adapted to the needs of law firms, ensuring fast and accurate typing of legal documents such as deeds, contracts and letters. Accustomed to working from audio notes, we transform your dictations into perfectly written documents that comply with legal standards, allowing you to save valuable time and focus on the strategic aspects of your cases.
At the same time, our mailbox management ensures rigorous and rapid monitoring of exchanges with your customers, partners and colleagues. We sort messages according to their priority and respond to urgent requests according to your instructions. We are also used to writing or responding to emails and legal letters from audio dictations , guaranteeing professional and responsive communication.
With these services, you benefit from smooth administrative management and complete support for your correspondence and documents, while having the assurance that each message is handled with the rigor and precision required in the legal field.